RETURN/EXCHANGE POLICY
15.1 Right of withdrawal by law
Right of withdrawal
If you are contracting as a consumer, you have the right to withdraw from the Contract within a period of 14 days without giving any reason.
The withdrawal period referred to in the preceding paragraph expires after 14 days from the day on which you, or a third party other than the carrier and designated by you, physically acquire the goods or, in the case of multiple goods ordered in one order and delivered separately, after 14 days from the day on which you or a third party other than the carrier and designated by you physically acquire the last good.
To exercise the right of withdrawal, you can use the procedure indicated in Shipping and Returns, or you are required to inform us, by writing to FRALBO SRL VIA PIANILLO 116 80047 SAN GIUSEPPE VESUVIANO (NA), by telephone at +39 081 123456, or by sending an email to contact@fralbo.com, of your decision to withdraw from the Contract through an explicit statement (for example, a letter sent by mail or email). To meet the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
15.2 Effects of withdrawal
If you withdraw from the Contract, we will reimburse you for all
payments made to us, including delivery costs (except for any additional costs resulting from your choice of a different type of delivery than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we were informed of your decision to withdraw from the Contract. Such refunds will be made using the same means of payment you used for the initial transaction. In any case, you will not incur any fees as a result of such reimbursement.
Notwithstanding the foregoing, the refund may be withheld until the goods are received or until you have provided evidence of having returned the goods, whichever is earlier.
Please return the goods to us or deliver them to any Fralbo store located in Italy, without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal from the Contract. The deadline is met if you send back the goods before the expiry of the 14-day period.
The direct costs of returning the goods will be borne by you. You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.